Product
Four AI agents that run the work you don't have time for.
Your swarm — a team of AI employees — handles your phones, lead follow-up, reviews, and admin. All four capabilities configured for your business in a 20-minute setup call. On-call in 24 hours.
Book a free 20-min setup callNo credit card · On-call in 24 hours · 30-day money-back guarantee
The capabilities
What your swarm actually does — in plain English.
Capability 01
AI Receptionist
Answers every inbound call in under 2 rings. Books straight into your calendar. Hands the call to you when it matters — and not before.
What this looks like
The call that came in at 6am while you were loading the truck — your AI team answered it, got the customer's address, and booked the job for Tuesday. You found out when the calendar notification arrived.
What it does
- Voice-grade response under 700ms end-to-end
- Books appointments directly into Google Calendar or Microsoft 365
- Transcribes and summarizes every call to your inbox
- Routes complex calls to your cell phone with full conversation context
- Handles after-hours, holidays, and the days you're on-site and unavailable
Integrates with
Twilio · Google Calendar · Microsoft 365 · GoHighLevel · ServiceTitan · Housecall Pro
Capability 02
5-Minute Lead Follow-up
Every inbound lead — web form, missed call, voicemail, ad click — gets a personal SMS within 5 minutes. Including the ones that come in at 11:47pm.
What this looks like
The research is consistent: a lead that waits 24 hours to hear back is gone. The window to convert closes inside 5 minutes. You can't hit that on your own. Your swarm can — and does, every time.
What it does
- Personalized message in your voice, not a generic template
- Two-way SMS conversation that books the appointment
- Hands off to your team when a human is needed
- Fires conversion events back to Meta and Google Ads automatically
- Tracks the lead from first touch through to closed-won
Integrates with
Twilio · Stripe · GoHighLevel · HubSpot · Meta CAPI · Google Ads offline conversions
Capability 03
Review Reply
Drafts a thoughtful response to every Google and Yelp review in your voice. The unhappy ones come to you before anything posts.
What this looks like
Most service businesses have 40 reviews they never responded to. That's 40 customers who felt ignored, and 40 opportunities to show new customers how you treat people. Your swarm catches every one.
What it does
- Daily sweep of Google Business Profile and Yelp reviews
- Drafts responses you approve with one tap
- Auto-posts 5-star replies after a 4-hour cooling window
- Never auto-posts responses to negative reviews — you read those first
- Tracks review velocity and rating trends over time
Integrates with
Google Business Profile · Yelp · email and SMS approval flow
Capability 04
Admin Triage
Sorts your inbox, classifies invoices, surfaces what needs your decision today. The 11pm work that nobody pays you for — handled before you wake up.
What this looks like
You should not be the person sorting through 60 emails at midnight to find the two that actually need an answer. That's the work. Your swarm surfaces the two. You make the call.
What it does
- Morning brief every day: what to decide today, in priority order
- Invoice intake and classification via Stripe and QuickBooks
- Customer-issue triage with proposed responses for your approval
- Vendor email replies you approve with one tap
- Calendar conflict resolution and double-booking detection
Integrates with
Gmail · Outlook · Stripe · QuickBooks · Google Calendar · Slack
Capability 05
Custom Skills
Need something specific to your business? On Scale, we build a custom agent in 2 weeks.
What this looks like
Every service business has one workflow that doesn't fit anything off the shelf. Maybe it's your dispatch logic. Maybe it's how you handle warranty claims. We build it — and it runs in your isolated environment.
What it does
- Custom workflows tailored to your specific operations
- Integration with proprietary or industry-specific tools
- Hand-written prompts reviewed by our research team
- Per-tenant deployment in your isolated runtime
- Audit trail and rollback for every action
Integrates with
Any REST API · webhooks · Zapier · Make · custom auth
How the AI knows your business
It learns your business on day one. Then it runs it.
The setup call is where we load your swarm with everything it needs to represent your business correctly. Here's what that means in practice.
Your pricing and service menu
We load your actual service catalog into the swarm's knowledge base. When a customer asks what a furnace tune-up costs, the AI gives your answer — not a generic one.
Your coverage area and availability
The AI knows your service zip codes, your hours, and the jobs you do and don't take. It won't book a job 40 miles outside your area at 10pm on a Sunday.
Your escalation rules
You decide what comes to you. Some businesses say: escalate anything over $500. Others say: only escalate emergencies. The AI follows your rules, not defaults.
Your voice and tone
The AI communicates the way your business communicates. Formal law firm? Conversational HVAC shop? We calibrate the tone to match what your customers are used to hearing from you.
Permission to not switch everything at once. Most businesses start with one or two capabilities — usually AI Receptionist and 5-Minute Lead Follow-up. The others come online as you see the first ones working. You don't have to hand us the whole business on day one.
The runtime
The infrastructure underneath the agents is what makes them safe to run on your business.
Per-tenant Firecracker microVM
Every customer gets an isolated AWS Firecracker microVM. The same hypervisor-level isolation AWS uses to separate Lambda workloads. No co-mingling with other businesses, ever.
AWS Bedrock inference
All language-model calls go through AWS Bedrock — Anthropic, Meta, and Mistral models served by AWS in us-west-2. Your data never leaves AWS infrastructure.
Sub-second response
Voice agents respond in under 700ms end-to-end. SMS agents respond in under 60 seconds. Built on a runtime tuned for service-business latency budgets, not chat demos.
Audit every action
Every action your AI team takes is logged with timestamp, input state, tool-call parameters, and a deterministic event chain you can replay. You always know what happened and why.
Never trains on your data
Your customer conversations, CRM data, and documents are processed in your isolated runtime only. We do not use your data to train models. The model providers we use — via AWS Bedrock — contractually do not either.
Get started
See your swarm running on your business in 24 hours.
20-minute setup call. We connect to your existing phone system, calendar, and CRM. Your AI team goes on-call the next day. Pilots starting at $297/mo. 30-day money-back guarantee.